Quantitative Methods Case Study

Case Title:

KATT: An Outsourcing Company

Abstract:
KATT Outsourcing offered a wide range of outsourcing services including IT outsourcing, Back office outsourcing, and HR outsourcing. The case study, with the example of a leading outsourcing company, helps students to discuss decision tree analysis, probability and Chi-square technique.

Pedagogical Objectives:

• To discuss decision tree analysis.
• To elucidate Chi-square technique

Keywords : Decision tree analysis, Probability, Operations management, Quantitative techniques, Chi-square technique, ANOVA, Test of proportions

Contents:

• Introduction
• Decision for New Location
• Insights into the Customers
• BID for Microsoft Outsourcing Contract
• Questions for Discussion
• Exhibit